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Payment, Shipping, and Refund Policy
Payment Methods
| Payment Method | How It Works |
|---|---|
| Cash on Delivery (COD) | Pay in cash when your order arrives. Available in selected PIN codes. |
| UPI (Unified Payment Interface) | Use apps like Google Pay, PhonePe, and Paytm to pay instantly. |
| Credit & Debit Cards | We accept Visa, MasterCard, and American Express. Secure transactions guaranteed. |
| Net Banking | Direct transfer from your bank account. |
| Digital Wallets | Pay via Amazon Pay, Paytm, MobiKwik, and more. |
Is My Payment Secure?
Absolutely! Your details are protected by 256-bit encryption, and we use trusted payment gateways with fraud detection measures.
Shipping Charges
| Order Value | Shipping Fee |
| ₹899 & Above | Free Shipping |
| Below ₹899 | ₹60 shipping charge |
Once you place an order, you’ll receive a confirmation via email, WhatsApp, and SMS.
We’ll send you a tracking number so you can check your delivery status anytime.
Estimated delivery time is shown during checkout.
If there’s any delay, we’ll notify you via email and SMS.
We don’t offer compensation for delays beyond our control.
COD is available for selected PIN codes.
Use our serviceability tool on the payment page to check if COD is available in your area.
Returns & Refunds
We offer easy returns within 10 days of delivery, with some conditions:
| Reason for Return | Refund Process | Conditions |
| Product is damaged or defective | Full refund, including shipping charges | Report within 7 days of delivery |
| Wrong item received | Full refund, including shipping charges | Report within 7 days of delivery |
| Changed your mind? | Refund, but shipping charges are non-refundable | Product must be unused and in original packaging |
Non-Returnable Items
To ensure hygiene, we cannot accept returns for:
Lingerie, briefs, panties, socks, and similar innerwear.
Exchanges
Need a different size? You can request an exchange within 10 days of delivery, as long as:
The product is in its original condition with tags intact.
We have stock available.
One exchange is allowed per order.
| Exchange Reason | Eligibility |
| Size issues | Exchange within 10 days (if stock is available) |
| Order mistake | One exchange allowed per order |
How to Request a Return
Email us at ca**@*****sh.com with your order number and reason for return.
If needed, upload images to support your claim.
Provide your pickup address and, for COD orders, your bank details.
We’ll approve the return and send you a return shipping label.
Refund Timelines
| Payment Type | Refund Time |
| Prepaid (Card/UPI/Net Banking) | 7-10 business days to original payment method |
| COD Orders | 3-5 business days via NEFT or wallet credit |
| GST Refund | GST amount is refunded (except for GST on shipping charges) |
Important Return & Refund Rules
| Rule | Details |
| Products must be unused and in original condition | Returns without tags or in used condition won’t be accepted. |
| Returning an item with a free gift/offer? | The free item must also be returned. |
| Sent back the wrong item? | We are not responsible for mistakenly returned products. |
Need Help? Contact Us!
If you have any questions, we’re happy to help.
Email us at: ca**@*****sh.com
Our support team is here to assist you with payments, shipping, returns, and refunds.
We appreciate your trust and look forward to giving you a fantastic shopping experience at Mijoosh.com! 🎉