Terms of Service

Introduction

Welcome to Mijoosh.com, operated by Mirthuni Apparel Sourcing Service (MASS INDIA), a Partnership firm under Indian law. Our platform provides an online retail experience for apparel and lifestyle products.

At Mijoosh.com, we aim to offer a seamless shopping experience with a focus on quality, value, and customer satisfaction. These Terms of Service outline the rules and regulations governing your use of our platform, including rights, responsibilities, and obligations.

By accessing or using Mijoosh.com, you agree to comply with these Terms of Service and our Privacy Policy, which together form a legally binding agreement between you and Mirthuni Apparel Sourcing Service.

Services

Mijoosh.com serves as an online retailer specializing in apparel and lifestyle products. Our platform allows registered users to browse and purchase a wide range of items conveniently.

Membership on Mijoosh.com grants access to exclusive deals and promotions, enhancing the shopping experience for our customers. Upon placing an order, we ensure timely delivery and are entitled to receive payment for our services.

In addition to retail services, we may provide information about related products or services based on your preferences or browsing history. This personalized approach aims to enhance your overall shopping journey with us.

Third Party Websites and Content

Mijoosh.com may contain links to third-party websites for sharing content or providing additional information. These links are provided for convenience and informational purposes only.

We do not endorse or control the content on these third-party websites, and we disclaim any responsibility for their accuracy, legality, or suitability. Any interactions or transactions on external sites linked from Mijoosh.com are solely between you and the third party.

Users should exercise caution when accessing external links and review the terms of service and privacy policies of these websites. Mijoosh.com assumes no liability for any damages or issues arising from your use of third-party websites linked from our platform.

Privacy

Protecting your privacy and personal information is a fundamental principle at Mijoosh.com. We are committed to safeguarding the confidentiality and security of your data in accordance with applicable laws and regulations, including the Information Technology Act, 2000.

When you use our services, we collect and process your personal information to provide access to our platform, fulfill orders, and improve our services. This information may include contact details, payment information, and browsing history.

We may share your personal information with trusted affiliates, service providers, or third parties for purposes such as order fulfillment, marketing, or legal compliance. Rest assured; we do not sell your information to third parties for their marketing purposes without your explicit consent.

Our Privacy Policy outlines how we collect, use, disclose, and protect your information. By using Mijoosh.com, you consent to our practices as described in the Privacy Policy.

Accuracy of the Product

At Mijoosh.com, we strive to provide accurate and detailed information about our products, including images, descriptions, and pricing. However, please note that product images are for illustrative purposes only and may differ slightly from the actual product due to variations in screen resolutions and settings.

We make every effort to ensure that product sizes, measurements, colors, and other details are as precise as possible. In the event of any discrepancies or errors in product information, pricing, or availability, we reserve the right to correct them promptly and inform you accordingly.

Our goal is to offer transparent and reliable information to assist you in making informed purchasing decisions. If you have any questions or concerns about product details, please contact our customer support team for assistance.

Pricing

All prices listed on Mijoosh.com are accurate at the time of publication, inclusive of applicable taxes such as GST. While we strive to maintain accurate pricing information, occasional errors or fluctuations may occur.

If we discover an error in the price of a product you have ordered, we will notify you promptly. In such cases, you will have the option to proceed with the corrected price or cancel your order without any penalty. We reserve the right to update prices on our website without prior notice, but these changes will not affect orders that have already been confirmed and dispatched.

Prices displayed on Mijoosh.com apply exclusively to purchases made through our platform and may differ from prices offered through other channels or third-party sellers.

Payments

We offer a variety of secure payment options to facilitate your purchases on Mijoosh.com. Accepted payment methods include Cash on Delivery (COD), UPI payments, credit cards, debit cards, net banking, and digital wallets (e.g., G Pay, Paytm, Phone Pe).

Upon placing an order, we conduct a standard pre-authorization check on your payment method to ensure sufficient funds are available. Your payment will be processed and debited from your account once your order is confirmed and ready for dispatch.

We prioritize the security and confidentiality of your financial information during transactions. If you encounter any issues or discrepancies related to payments, please contact our customer service for prompt assistance.

Delivery

At Mijoosh.com, we offer multiple delivery options to cater to your location and preferences. Estimated delivery times are provided during the checkout process and order confirmation.

We strive to deliver orders within the estimated timeframe, but unforeseen circumstances such as weather conditions or logistical challenges may occasionally cause delays. If your order is delayed beyond the estimated delivery date, we will notify you promptly via email and SMS.

While we make every effort to ensure timely delivery, we regret that we cannot compensate for any inconvenience or mental anguish caused by delivery delays. Your understanding and patience are appreciated as we work to resolve any delivery issues promptly.

Exchange, Return, and Refund

Customer satisfaction is important to us at Mijoosh.com, and we strive to ensure that you are happy with your purchase. We offer exchanges for products delivered with manufacturing defects, incorrect sizes, or colors that differ from your order.

Please note that certain items such as lingerie, briefs, panties, lingerie sets, socks, and other innerwear are non-returnable and non-exchangeable due to hygiene reasons.

If you receive a defective item or the wrong size/color, you can request an exchange for the same product at no additional cost, subject to stock availability. Alternatively, you may opt for a refund if the desired item is unavailable.

All returned items undergo a quality inspection to ensure they meet our standards. Items that fail the quality check, such as those torn, washed, stained, or mishandled during tag removal, may be returned to you at your expense.

We encourage our customers to use our exchange policy responsibly and refrain from misuse or abuse of the service. Your cooperation helps us maintain high standards of service and customer satisfaction.

Intellectual Property Rights

At Mijoosh.com, we respect intellectual property rights and strive to uphold copyright and trademark laws. All content, including text, graphics, logos, images, audio clips, and videos, displayed on our platform is protected by applicable intellectual property laws.

Unless otherwise stated, Mijoosh.com retains ownership of all intellectual property rights related to the products and content available on our website. You are granted a limited, non-exclusive, non-transferable license to access and use our platform for personal shopping and informational purposes only.

You agree not to reproduce, distribute, modify, display, or create derivative works of any content from Mijoosh.com without prior written consent. Unauthorized use or reproduction of our intellectual property may result in legal action and civil penalties.

If you believe that your intellectual property rights have been infringed upon by any content or activity on Mijoosh.com, please contact our designated Intellectual Property Officer immediately for resolution.

Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or related to your use of Mijoosh.com will be exclusively resolved by the courts of Tirupur, Tamil Nadu, India.

By accessing or using our platform, you consent to the exclusive jurisdiction and venue of these courts for resolving any legal matters or disputes. This provision does not prevent Mijoosh.com from seeking injunctive relief in any court of competent jurisdiction to protect our intellectual property rights or enforce these Terms of Service.

We strive to comply with applicable laws and regulations in all aspects of our operations, including consumer rights protection and data privacy. If you have concerns about compliance or legal issues related to Mijoosh.com, please contact us for assistance.

Indemnification

By using Mijoosh.com, you agree to indemnify, defend, and hold harmless Mirthuni Apparel Sourcing Service (MASS INDIA), its affiliates, directors, officers, employees, agents, and licensors from any claims, liabilities, damages, losses, or expenses arising out of your breach of these Terms of Service.

This indemnification includes, but is not limited to, legal fees, costs, and expenses incurred in defending against third-party claims or demands related to your use of our platform, violation of applicable laws, or infringement of any rights of another party.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. This indemnity provision remains in effect even after termination of your access to Mijoosh.com.

Violation & Termination

Mijoosh.com reserves the right to suspend or terminate your access to our platform without prior notice if we believe, in our sole discretion, that you have violated these Terms of Service or engaged in unlawful or fraudulent activities.

Termination of your account may result in the loss of access to your profile, order history, and other personal information stored on Mijoosh.com. You agree that we shall not be liable to you or any third party for any termination of your access to our platform.

Upon termination, you remain liable for any outstanding obligations, including payment for orders placed before termination. We may also pursue legal action or seek remedies to recover damages caused by your breach of these Terms of Service or unauthorized use of our platform.

If you believe your account has been terminated in error or wish to appeal the decision, please contact our customer support team for further assistance. We strive to resolve disputes and issues promptly and fairly.

Disclaimer

Mijoosh.com and its affiliates provide our platform on an “as is” and “as available” basis without warranties of any kind, express or implied. While we strive to maintain the accuracy and reliability of our services, we do not warrant that the information on our platform is complete, accurate, or current.

We disclaim all warranties, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Any reliance you place on the information provided on Mijoosh.com is at your own risk.

Mijoosh.com does not warrant or guarantee the performance, availability, or functionality of third-party websites linked from our platform, nor do we endorse the content, products, or services offered by these external sites.

In no event shall Mijoosh.com or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our platform, including but not limited to loss of profits, data, or goodwill, whether based on contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages.

We reserve the right to modify, suspend, or discontinue any aspect of Mijoosh.com, including features, content, or availability, at any time without prior notice. This disclaimer of liability applies to the fullest extent permitted by law.

Contact Information

If you have any questions, comments, or concerns regarding our Terms of Service, please contact us at care[at]mijoosh.com. Our customer support team is available to assist you with any inquiries or issues you may have.